Cherry Hill Fix Zone Privacy Policy

Effective Date: May 24, 2026 At Cherry Hill Fix Zone, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our repair services in Cherry Hill Township, New Jersey. By continuing to use our services, you agree to the practices outlined below.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Cherry Hill Fix Zone (“we,” “us,” or “our”) does not provide customer SMS opt-in details, phone numbers, or consent records for marketing or promotional use by outside organizations. All messaging consent information remains private and is used only for direct communication related to our services. Mobile contact details may only be accessed when necessary for operational purposes such as customer support or message delivery. SMS consent records remain protected and confidential.

1. Information We Collect

We collect certain information to provide reliable service and improve customer experience:

Personal Information: Name, email address, phone number, and address information provided during service requests or communication.
Device Information: Device model, serial number, IMEI number, repair history, and reported issues needed for diagnostics and repairs.
Technical Information: Browser type, IP address, device type, operating system, and website interaction details collected through cookies and analytics tools.
Customer Communication: Records of emails, calls, messages, and repair history for support and service management.

2. How We Use Your Information

The information collected helps us operate efficiently and improve our services:

To process repairs and service requests
To send repair updates, reminders, and appointment confirmations
To respond to customer questions and support requests
To improve website functionality and customer experience
To maintain system security and prevent misuse
To comply with applicable legal obligations

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions: By opting into our SMS services, you agree to receive messages related to your repair services, including appointment confirmations, repair status updates, and customer support notifications.

Opt-In & Consent: Messages are only sent after receiving clear customer permission. We maintain records of all opt-in actions.
Opt-Out Instructions: You may stop receiving SMS messages at any time by replying “STOP”. A confirmation message will follow, and no additional messages will be sent unless you opt in again.
Help & Support: Reply “HELP” for assistance or contact us directly at (856) 282-2024.
Carrier Information: Charges for the standard messages may apply to the service you are getting. Moreover, in case of any delay or undelivered messages, the carriers are not liable for that.

SMS Data Protection Statement: Not a single piece of information will be given to any external sources for the sake of marketing or promotional purposes. Only the information used for customer service or any legal procedure purposes will be given under certain circumstances. Other than these, no information or data will be provided to any external source.

4. Information Sharing & Disclosure

Your information is handled with strict confidentiality. We do not sell or trade personal information. Information may only be used in the following situations:

Operational Service Providers: Trusted operational providers may assist with payment processing, hosting, or technical support.
Legal Compliance: Information may be used when required by law or to prevent fraud, misuse, or security concerns.
Business Updates: In case of any change from the ownership side or any other operational changes occur, customer information will still be protected under this policy at any cost.

Note: SMS consent and opt-in records are excluded from these situations except where required to support messaging services.

5. Data Security

We use reasonable security measures to help protect customer information:

Restricted system access
Regular system monitoring and updates
Internal procedures for secure information handling

Although no online system can guarantee complete security, we use practical safeguards to protect your information.

6. Your Rights & Choices

You may have the right to:

Request access to your personal information
Request updates or corrections to your information
Request the removal of information where applicable
By applying “STOP” to the customer service, you will not get any informational messages again.

7. Policy for Children

Cherry Hill Fix Zone services are intended for adults. We do not knowingly collect personal information from individuals under the age of 16. We directly erase such kind of information if mistakenly gathered.

8. Contact Information

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Address: 1818 Old Cuthbert Rd, Cherry Hill Township, NJ 08034, United States
Phone: (856) 282-2024